Engage Patients Where They Are
SMS-based engagement achieving 60%+ response rates through intelligent automation and multi-language support
SMS response rates
SMS capacity monthly
languages supported
SMS-Based Patient Polling
Meet patients where they are with SMS-based communication that achieves industry-leading response rates without requiring apps, logins, or complex technology.
Why SMS Works
- • Universal access: Works on any mobile phone, no smartphone required
- • No app needed: Patients receive messages directly, no download barriers
- • Immediate delivery: Messages arrive within seconds, enabling timely response
- • 60%+ response rates: 3-6× higher than email or postal surveys
Advanced Features
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Multi-Language Support English, Te Reo Māori, Samoan, Tongan, Cook Islands Māori -
Intelligent Automated Follow-Up AI schedules reminders, tracks responses, escalates non-responders - Two-Way Communication Patients can ask questions, report concerns, receive educational content
Patient Portal & Dashboard
Patients who want deeper engagement can access a comprehensive web portal showing their personal health data, recovery progress, and educational resources.
Personal Health Dashboard
View your health data, treatment history, quality metrics, and compare your recovery to similar patients.
- • Treatment timeline
- • Quality indicator tracking
- • Recovery progress visualization
- • Medication list and reminders
Track Recovery Progress
Longitudinal tracking of functional outcomes, pain levels, quality of life measures over time.
- • Functional status scores
- • Pain tracking over time
- • Mobility assessments
- • Quality of life metrics
Educational Resources
Personalized educational content based on your condition, treatment, and recovery stage.
- • Condition-specific information
- • Treatment explanations
- • Rehabilitation exercises
- • Prevention strategies
Patient-Reported Measures (PREMs & PROMs)
Systematic collection of patient-reported experience measures (PREMs) and patient-reported outcome measures (PROMs) ensures the patient voice is central to quality improvement.
Experience Measures (PREMs)
How patients experience their care—communication, cultural safety, dignity, involvement in decisions.
- • Clear communication from clinicians
- • Cultural safety and responsiveness
- • Involvement in treatment decisions
- • Pain management adequacy
- • Overall satisfaction with care
Outcome Measures (PROMs)
Patient-reported health status, functional ability, quality of life at multiple time points.
- • Functional status (mobility, ADLs)
- • Pain levels and interference
- • Quality of life (EQ-5D, SF-12)
- • Mental health and well-being
- • Return to pre-injury function
Validated Instruments: All PREMs and PROMs use internationally validated instruments, ensuring clinical meaningfulness and enabling comparison with international benchmarks.
Multi-Channel Communication Strategy
Different patients prefer different communication channels. Our registries support multiple methods to ensure universal accessibility.
SMS (Primary)
60%+ response rates, universal access, works on any mobile phone
For patients who prefer email, with clickable survey links
Phone
Telephone follow-up for those without digital access or preference
Postal
Paper surveys with pre-paid return envelopes for maximum inclusion
Benefits of Patient Engagement Excellence
Better Patient Satisfaction
Patients who feel heard and involved report higher satisfaction scores and better overall experience.
Earlier Problem Identification
Patient-reported concerns enable early intervention before minor issues become major complications.
Shared Decision-Making
Patient-reported data supports informed, collaborative treatment decisions aligned with patient values.
Research & QI Insights
Patient voice reveals quality improvement opportunities clinicians might miss, driving patient-centered care.
Improved Health Literacy
Educational content and personalized feedback help patients understand their condition and self-manage effectively.
Equity-Focused Design
Multi-language support and multiple channels ensure all patients can participate, regardless of technology access.
Put Patients at the Center of Quality Improvement
See how our patient engagement capabilities achieve industry-leading response rates while ensuring every patient voice is heard.